Frequently Asked Questions
Everything you need to know about your Orli Jewellery experience.
What materials are used in Orli Jewellery pieces?
Our collections are crafted from high-quality materials, including 925 sterling silver, 14k gold plating, and hypoallergenic stainless steel to ensure durability and a premium finish.
How should I care for my jewellery to prevent tarnishing?
To maintain the shine, we recommend avoiding contact with perfumes, lotions, and water. Store your pieces in a cool, dry place, preferably in the Orli pouch provided.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the UK. International delivery times vary by location but generally take between 7-14 business days.
What is your return policy?
We offer a 30-day return policy for most items in their original packaging. Please note that for hygiene reasons, earrings cannot be returned unless they are faulty.
Do you offer a warranty on your products?
Yes, all Orli Jewellery items come with a 6-month warranty covering manufacturing defects. This does not cover accidental damage or general wear and tear.
Can I include a gift message with my order?
Absolutely. You can add a personalized gift message at checkout, and we will include a hand-written note with your beautifully packaged jewellery.